VERÓNICA M. ELZE
(505) 980-4543 cell
(650) 386-1437 home
Veronica@Olamic.com
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OBJECTIVE
Position where my analysis, design and/or managerial skills will help an organization
to meet or exceed internal and external expectations.
EXPERIENCE
Designer/Developer
USA 2008-Present
OLAMICSTUDIOS.COM
Manage my own freelance work as a business consultant, graphic designer, electronic file formatter,
and web programmer. Produce project proposals, market my services, perform presentations, and
utilize my interpersonal skills to network with professionals from small and large companies to solicit
new business.
Technical: Adobe PhotoShop & Acrobat, Macromedia Dreamweaver,
Microsoft Word / PowerPoint / Excel, PHP, CSS, XHTML
RMS Functional Consultant
San Jose, CA 2008-2009
EDGEROCK TECHNOLOGIES
Analyzed change order requests and designed optimal or flexible solutions. Solutions included report
conversion of slow-running crystal reports to efficient SQRs and improvement of Post Office address
verification percentage. Documented design specifications and unit test results. Worked effectively
with technical staff and trained new staff on design and QA techniques.
Technical: PeopleSoft RMS, PS Application Designer, SQR, Crystal Reports,
SQL Server Mgmt Studio 2005, VeriMove Access
Solution Architect
Nashville, TN 2007-2008
LIONWERX
Communicated with client software users and technical staff to extract business requirements and
define solutions for web based software. Supported the implementation and maintenance of
customer information systems by traveling to client office or remotely. Tracked project deliverables,
drove measurable results in targeted areas, documented solutions and relayed them to project
members executive, technical, and business experts. Led project team meetings to steer consensus
on targeted solutions. Performed training presentations for up to 16 users and technical staff.
Technical: Oracle CC&B, PS RMS, Microsoft Word / Excel / PowerPoint / Outlook
/ Project / Access, WebEx, Cisco VPN
Application Systems Consultant
Rochester, NY 2007
BLUE HERON CONSULTING
Evaluated customer needs and designed solutions to support. Participated in gap analysis sessions
to identify areas for improvement. Assisted management with RFI/RFP responses. Produced material
to aid in the advancement of company business processes. Provided support for existing customer
information system applications and programs as required.
Technical: Oracle CC&B, SPL CorDaptix, Microsoft Word / Excel / Outlook /
Project, Crystal Reports
Systems Architect
San Francisco, CA 2006
SPL WORLDGROUP
Supported professional services in solving business problems. Captured client business requirements
to specify system, application or process designs in a way that include client personnel and executives
in order to implement a cost-effective solution. Specialized in techniques, policies, tools and
methodology directly related to leveraging out-of-the-box functionality of SPL CC&B software.
Responsible for planning, conducting and documenting analysis of customer business requirements.
Led configuration and training workshops.
Technical: SPL Customer Care & Billing, PeopleSoft Customer Information
System, Microsoft Word / Excel / PowerPoint
Project Management Assistant
& Programmer Analyst II
Albuquerque, NM 2004 – 2006
CITY OF ALBUQUERQUE
Executed systems analysis and programming tasks in the development, implementation and support
of information systems. Analyzed information system and user needs to provide recommendations
and deliver support. Worked closely with Change Management and IT to clarify requirements as
needed throughout all phases of design, development and testing. Followed standard System
Development Life Cycle to complete quality products that serve over 180,000 water utility customers.
Administered cross-functional plans for project rollouts, communication efforts, schedules, supplies,
travel, meetings, minutes, and progress reports. Used a central database to track problem reports
from submission to resolution. Utilized process and systems analysis to build business process
models for PeopleSoft Customer Information System As-Is and To-Be states using data flow diagramming tools.
§ Led training team from design of training material, through scheduling and classroom delivery,
to surveying results.
§ Developed all customer letters using SQR programming for print as well as on demand viewing for CSRs.
§ Successfully implemented a customer information system that replaced a city-wide utility billing system.
§ Organized and executed business unit training and simulation/stress Testing to prepare for
system implementation.
§ Deployed customer-facing web portal configured for public to view and pay utility bills.
Technical: PeopleSoft Revenue Management System (CIS) / SQR / Application
Designer / Data Mover, JavaScript, KSH, PeopleCode, Proforma Provision, Microsoft Word / Excel /
Access / Project / PowerPoint/SharePoint, Adobe Acrobat, Oracle 9i – JDeveloper, SQL Plus,
ER Assistant, SQL Loader
User Support Analyst
Albuquerque, NM 2003
UNIVERSITY OF NEW MEXICO
Provided technical assistance and maintenance support to Telemedicine departmental business units.
Performed individual and group training on computer hardware and software. Captured and analyzed
data; prepared scheduled and special reports; maintains program/project records and statistical information.
§ Participated in research projects to set new technological and service directions in telemedicine.
§ Designed asset tracking and scheduling database system with improved efficiency and ease of maintenance.
§ Redesigned departmental web site to improve ease of navigation and quality of information.
Technical: HTML, Microsoft Word / Excel / Access, Lotus Notes, Macromedia
Dreamweaver / ColdFusion, Unix-Solaris
Project Manager
Albuquerque, NM 2001 – 2003
SCLERA MEDIA
Managed web and database design projects for development including maintenance and backup/recovery
plans. Offered digital photography, photo enhancement, video recording, video manipulation, print work,
database design, web programming, and marketing services. Created, responded to, and delivered project
proposals with the most effective development and cost strategy.
§ Designed business and non-profit web sites to provide quality branding and a valuable online
information source.
§ Generated and implemented business and strategic plans for small businesses.
§ Completed database upgrade projects to enhance performance, usefulness and scope of information.
Technical: Microsoft – Access, Excel, Word, PowerPoint, Outlook, Project, Visio,
FrontPage, Data Sources
Adobe – PhotoShop, Acrobat Professional, PageMaker, Image Ready, Premiere
Macromedia – Dreamweaver, Authorware, Flash, Director, ColdFusion MX
Management & Technical Support
Rio Rancho, NM 1997 – 2002
GATEWAY
Customer Care Manager 12/1999 – 3/2002
Managed 21+ English and Spanish speaking employees to the highest level of technical customer support.
Ensured records, training, and financial resources facilitated operational and financial success. Prepared
department performance reports, payroll, and other multimedia projects as established. Developed training
tools for new employees and those aspiring to climb a career ladder. Responsible for hiring and disciplinary
functions. Team Leader of Quality Assurance Project to improve call center operations.
§ Motivated and directed sales and performance of staff to be within top 5% of all teams.
§ “Spotlight” award for excellence in management 2001.
Technical & Senior Technical Support Professional 12/1997 – 12/1999
Mentored a group of 12-32 employees to expert levels of hardware and software knowledge. Maintained
valuable intranet web site. Functioned as a liaison between employees and management to identify areas
for improvement.
§ Selected “Most Valuable Player” for teamwork in 1998 and 1999.
§ Developed innovative workshops to improve employee training through visual and hands-on
applications.
§ Provided highest level of technical support over the phone to customers and maintained team
intranet web site.
§ Utilized effective communication and problem solving skills to provide operative escalation support.
§ “Client Obviously Wowed” award for excellence in customer service in 1998.
Technical: PS Vantive, Microsoft Word / Excel / PowerPoint / Project, DHTML, XML, TCP/IP, LAN
Computer Technician
Farmington, NM 1996 –1997
SAN JUAN COLLEGE
Maintained networked computer system quality in offices and computer labs. Participated in reviewing
and updating business processes in campus computer labs. Coordinated campus transitions, upgrades
and next generation projects. Proactively prepared for future computer needs by identifying and reporting
areas of risk/concern.
Technical: VAX, Unix, LAN, WAN, Microsoft Windows / Word, Visual Basic
EDUCATION
B.B.A. Management Information Systems expected 05/2009 online
– 3.62 concentration GPA University of New Mexico (UNM) in New Mexico (Recent coursework in ASP.NET, Ajax
& Technical Writing)
A.A.S. Computer Information Systems 8/2001 – 3.71 GPA with honors
under Multimedia concentration at Albuquerque Technical Vocational Institute (TVI) in New Mexico
(currently renamed to Central New Mexico Community College)
CERTIFICATIONS AND TRAINING
TVI Computer Information Systems with Multimedia concentration – Certificate
UNM Valencia Management – Certificate
Element K Harvard Manage Mentor: Project Management & Applying Leadership Basics
New Horizons Courses in the Microsoft Certified Database Administrator track
Gateway Desktop & Mobile Computer Hardware and Software Technical Support – Certificate
ACTIVITIES & AWARDS
Graphic Design Business Member – Synergy Resources, Albuquerque, NM 2008
Property Management Assistant – Candelaria Homes, Albuquerque, NM 2008
Property Renovations – Self-Directed, Albuquerque, NM 2006 – 2008
Sandia Out Professional Alliance – Founding Board Member, Albuquerque, NM 2005
Association of IT Professionals – President UNM Anderson, Albuquerque, NM 2003 – 2005
Microsoft Student Ambassador – UNM Region Rep VOLT, Albuquerque, NM 2003 – 2004
Hispanic Business Student Association – Webmaster UNM Anderson, Albuquerque, NM 2002 –
2004
Honor Society – Phi Theta Kappa TVI, Albuquerque, NM 1996 – 2001